Shentel Marks Year of Major Accomplishments: High Customer Satisfaction and Other Highlights From 2025

Shentel and subsidiary Glo Fiber Business enjoyed the fruits of their labor by earning several industry honors throughout 2025. The awards received last year underscore our dedication to technical excellence, employee welfare and high customer satisfaction. Peer recognition is always nice, but positive reviews from our customers is the highest compliment. The following are some of 2025’s highlights that we plan to build upon as we enter the new year.

1. Market-Leading Satisfaction: The company outpaced industry norms in customer loyalty, earning a Net Promoter Score of 47.6. Clients specifically highlighted the brand's network stability and high-speed performance as standout features.

2. Organizational Excellence: Shentel was celebrated by Cablefax for its internal environment, winning the "Work Culture Award" for prioritizing employee engagement and professional connection. Additionally, EVP & COO Ed McKay was named to the Cablefax Top 100 for his long-term leadership in broadband innovation.

3. Rapid Infrastructure Expansion: Glo Fiber secured a spot on the Broadband Communities Top 100 list after a massive scaling effort. The company managed to double its service footprint in just three years, reaching 600,000 potential residential and commercial connections.

4. Industry Innovations: The brand was a frequent finalist for prestigious honors, including the Global Connectivity Awards (Best Alternative Network Provider) and multiple categories from the Fiber Broadband Association for community impact and network deployment.

5. Social Responsibility: Through the ACA Connects "Community Champion" program, the company’s philanthropic efforts were put in the spotlight. Specifically, the "Summer Backpack Program" raised over $20,000 for nutritional aid through a combination of employee donations and matching funds from the Shentel Foundation.

6. Community Leadership: The Bedford Area Chamber of Commerce honors companies each year with its Excellence in Business Awards. This year, the Chamber nominated Shentel for Large Business of the Year.

As we transition into 2026, Shentel views these accomplishments not just as past successes, but as a foundation for future growth. We remain focused on maintaining this momentum by deepening community partnerships and continuing to elevate the standard for fiber-optic services.